Vessels

SHOP FAQs

  • Please give me 1-2 weeks to process your order. Shipping can take anywhere between 1-2 weeks for domestic orders.

  • I do not offer any refunds, exchanges or cancellations. Please be mindful when placing your order!

  • Once I ship the package out to you, it is out of my control.

    Sadly, if your package gets stolen or lost by the postal service it is your responsibility as a customer to file a claim with the USPS.

    I cannot offer you a replacement or refund since these situations are out of my control, and as a one person business, I can’t afford to replace/refund these orders.

    Please note that sometimes the USPS likes to mark packages as delivered before they actually arrive. If this happens, I recommend being patient and waiting to see if it shows up, OR contacting your local post office and asking them where it might be.

    I also recommend showing up to the post office in person to see if anybody can resolve the issue.

  • Please please please double check your address before placing an order. In the event that a package gets sent back to me there are two options.

    1. You can pay for the cost of shipping again, and I can reship your order to you.

    2. Depending on the condition of the products, I will issue you a refund for the cost of the products MINUS the cost of shipping.

  • I do not make ANY money from shipping prices. I prefer to keep shipping prices transparent instead of inflating the prices of my products and advertising 'free shipping' as a guise to help sell things. The cost of shipping reflects the purchase of a label from USPS, as well as the cost of the mailer + other packaging supplies.